FAQs

How do I contact you?

by email: sarah@sarahtaylordesigns.com

by mail: 6182 Nelson Ave, West Vancouver BC V7W1Z9


How do I make a purchase?

To purchase an item simply select # of tags, charm, gem etc by clicking the drop down menu to select quantity.
Enter stamping details and required gems by clicking inside the details box, separate names and gems with commas.

If you're having any trouble I can help - email me at sarah@sarahtaylordesigns.com


What materials do you use?

925 sterling silver, gold-filled, semi-precious gems, cultured pearls. (sterling silver and gold filled will naturally tarnish - see cleaning instructions at bottom of page).


What is your turnaround time?

Once an order is paid I'll usually have it in the mail to you within 4 business days, often sooner.

If it's a rush order let me know, I love last minute gifts!

What are my payment options?

You can checkout with Credit Card, e-transfer or Paypal - (no need to have a Paypal account), or,  if you're picking up, by cash.

What does the postage cost?

Orders under $45 can be sent regular mail, $3.00 (takes approx 3-6 business days).

Orders $45+ will be mailed Xpresspost (tracked, insured):

-$10 for BC, AB, MB, SK;

-$15 for ON, QC, NS, NB, PEI, YK, NWT, NU.

For orders to International addresses please contact sarah@sarahtaylordesigns.com for quote.

How do I clean & care for my jewellery?

Protect jewellery from scratching, extreme temperatures, swimming pools, chemicals and intense sunlight. Wash regularly in mildly sudsy water and polish gently with a jewellery polishing cloth. Sterling silver will naturally tarnish (oxidize) - to prevent tarnishing store in an airtight plastic bag. For intense cleaning, line a ceramic bowl with tinfoil & place your silver on the foil. Sprinkle with a generous amount of baking soda, cover with very hot water and let sit for 10 minutes or more. Rinse well & dry.